Talk to us
If you have lost money, filing a claim is faster than a message — it reaches a caseworker with the details already attached. For anything else, use the form.
Send a message
Faster routes
You have lost money
File a claim. It takes about ten minutes and goes straight to a caseworker with your payment details attached.
File a claimYou are already a client
Open a ticket from your account and it lands on your own case, in the same thread as everything else.
Sign inYou have a question about recovery
The help centre covers deadlines, evidence, fees, withdrawals and how to avoid being targeted twice.
Read the help centreBefore you reply to anyone claiming to be us
We do not cold-call or message people offering recovery services. We will never ask you to send money in order to receive money, and we will never ask for your wallet seed phrase, your private key, or remote access to your device. If an approach does any of those, it is not us — check by contacting us through this page.
Correcting a directory entry
If you believe an entry in our scam directory is inaccurate or concerns you or your business, write to us with supporting evidence using the form above and we will review it.