We are paid out of what we recover
A percentage of recovered funds, deducted from the proceeds.
How it works in practice
When a recovery lands, the full amount is credited to your balance and our fee is posted as a separate, labelled deduction against it. You can see both lines, and the percentage applied is recorded on the recovery event itself — so the arithmetic on every recovery is inspectable rather than a difference you have to work out.
Your percentage is agreed in writing before any work begins. It varies with the type of case, because the work does: a card chargeback and a multi-jurisdiction crypto trace are not comparable efforts.
Illustration — your rate is agreed in writing before work begins
| Recovered and credited to you | +10,000.00 |
| Our fee, deducted from the recovery | − agreed % |
| Yours to withdraw | the remainder |
Both lines are visible in your account, dated and linked to the recovery event they came from. We have left the percentage blank deliberately: it varies by case type, and a number printed here would be a quote we had not seen your case to make.
What we never do
No up-front fee
No retainer, no case-opening fee, no investigation deposit. Filing a claim and having it assessed costs nothing.
No payment to release funds
Not a tax, a transfer fee, an insurance premium, a compliance charge, or a verification deposit.
No fee on money we did not recover
If your bank reimburses you directly, without our involvement, that is not our recovery and we do not take a percentage of it.
No charge for an honest no
If we assess your case and conclude nothing is recoverable, you owe nothing for the assessment.
Why we are this specific about it
Demanding a payment before releasing funds is the defining move of advance-fee and recovery fraud. The FBI has issued repeated warnings about firms falsely claiming to recover crypto losses, fictitious law firms targeting victims, and criminals impersonating agencies to tell people their money has been found. A legitimate recovery firm takes its fee out of the proceeds. One that asks you to pay in first is doing to you what the original scam did.
How to spot a fake recovery firmThird-party costs
Some routes involve external costs — a court fee, a specialist tracing report, a lawyer in another jurisdiction. These are never incurred without your explicit agreement in advance, and you will be told what it is for, what it costs, and what it is expected to achieve. You can decline, and your claim is not dropped because you did.
Tax
Recovered funds and scam losses can both have tax consequences, and they differ by country. We are not tax advisers. Keep your records, and if the sums are significant speak to an accountant in your jurisdiction.
Lost money to a scam?
Filing takes about ten minutes. We will assess what recovery routes are realistically open to you, and tell you plainly if we do not think recovery is achievable.