Help Centre
Straight answers about how recovery works, what we can and cannot do, and how to keep yourself safe from being targeted again.
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What to do in the first hours and days, and what we can realistically do for you.
The first 48 hours after a scam: what to do right now
The biggest single factor in whether money comes back is how quickly the payment is challenged. Here is the order to do things in.
ReadWhat we do, and what we cannot do
An honest description of the service, including the cases where recovery is unlikely and we will say so.
ReadWhat information to gather before you file
A checklist. Having these to hand is the difference between a claim that moves this week and one that stalls.
ReadFiling your claim
How to file, what evidence matters, and how a claim gets assessed.
How to file a claim, step by step
What the claim form asks, why each step exists, and what happens after you submit.
ReadWhat evidence actually helps your claim
Not all evidence is equal. Here is what moves a bank, an exchange or a card scheme, ranked.
ReadHow we assess whether recovery is realistic
The three questions that decide a case, and why we would rather tell you "no" than take it on regardless.
ReadHow recovery actually works
The routes money can come back through, and the deadline attached to each one.
Card chargebacks: how they work and the deadline that applies
If you paid by card, you may have the strongest recovery right available. It is also the one most often lost to delay.
ReadBank transfers: recalls and reimbursement schemes
A transfer you authorised is harder to undo than a card payment — but a recall may still work, and some countries now require reimbursement.
ReadTracing crypto and freezing funds at an exchange
No one can reverse a blockchain transaction. Recovery works by following the money to a service that has to answer for it.
ReadReporting to police and regulators, and why it matters
It can feel pointless when nothing seems to happen. It is not — several recovery routes are shut without a report reference.
ReadSeizures, receiverships and court-ordered distributions
The slowest recovery route, and the one that still pays out on cases everyone had written off.
ReadRecovered funds and withdrawals
How money reaches your balance, and how to get it out.
How recovered funds reach your balance
Why the figure in your dashboard can be trusted: it is derived from evidenced recovery events, not typed in by hand.
ReadWithdrawal windows: why withdrawals open and close
Withdrawals run in defined periods rather than continuously. Here is what that means for you.
ReadAdding a bank account or crypto wallet for payout
How to add a destination, why it waits 24 hours before it can be used, and how to avoid sending funds into a void.
ReadIdentity verification: why we ask, and what to send
Verification is required before any payout. Here is exactly what is needed and how the documents are handled.
ReadWhat we charge, and when
A contingency percentage of what is recovered, taken from the proceeds. Nothing up front, ever.
ReadStaying safe
Second-wave scams, warning signs, and locking down your accounts.
Recovery scams: how to spot a fake recovery firm
Being scammed once makes you a target for being scammed again. This is the most important article here.
ReadWarning signs of an investment scam
What the fake platforms have in common, so you can check a platform before you pay, or recognise the pattern in what happened.
ReadLocking down your accounts after a scam
Assume they have more than you think: your details, your device, sometimes your accounts. Work through this in order.
ReadStill need help?
If you cannot find an answer here, open a support ticket and a person will reply.
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