The routes money can actually come back through
Recovery is not one thing. It is a handful of separate mechanisms, each with its own counterparty, evidence requirement and deadline. This is what we pursue, and how realistic each one is.
Card chargebacks
A forced reversal run through the card scheme rather than the merchant. The acquirer takes the money back and the merchant has to defend the transaction. If you paid a scam platform by card, this is the strongest position available to you.
- Applies when
- You paid the platform directly by credit or debit card.
- Deadline
- Commonly around 120 days, counted from the transaction or from the date a promised service failed. Some reason codes reach considerably further. Confirm the exact date with your issuer.
- Realistic outlook
- Strong
Bank transfer recalls
Your bank asks the receiving bank to return the funds. The receiving bank generally returns only what is still sitting in the account, which is why hours matter — these accounts are typically emptied the same day through a chain of intermediaries.
- Applies when
- You sent a bank transfer, and it was recent.
- Deadline
- Effectively days. Report it the moment you realise.
- Realistic outlook
- Time-critical
Reimbursement and ombudsman escalation
Several jurisdictions now require banks to reimburse victims of authorised push payment fraud, subject to conditions and caps. Where a bank refuses, the decision usually rests on contestable judgements about whether it met its duty to warn and protect you — which is exactly why a refusal is worth challenging rather than accepting.
- Applies when
- A bank transfer, especially where your bank showed only a generic warning or questioned the payment and released it anyway.
- Deadline
- Varies by scheme, and complaint deadlines run from the bank's final response.
- Realistic outlook
- Often worth pursuing after a refusal
Crypto tracing and exchange freezes
A confirmed blockchain transaction cannot be reversed by anyone. What can be done is follow the funds, hop by hop, to the point they reach a service with compliance obligations — an exchange, a custodian, a processor — and pursue that service. That is the pressure point in the whole chain.
- Applies when
- You sent crypto, and you have the transaction hash.
- Deadline
- Freezing is often a matter of hours. Tracing itself does not expire, and dormant funds sometimes move years later.
- Realistic outlook
- Depends entirely on where the funds landed
Regulatory and law enforcement referral
Individual losses look small in isolation; a hundred reports naming the same platform is what turns it into an investigation. Investigations produce seizures, and seizures produce distributions. A report reference is also a practical precondition — most exchanges will not release frozen funds without one.
- Applies when
- Every case, in parallel with everything else.
- Deadline
- None, but earlier is better while identifiers are still live.
- Realistic outlook
- Unlocks other routes more than it recovers directly
Seizure and receivership claims
When a large scheme collapses and authorities move in, a receiver gathers what is left and a claims process opens. Expect a fraction rather than the whole, expect it to take years — and expect it to be the only thing still working on a case everyone had written off.
- Applies when
- The operation that took your money has been charged, seized or put into receivership.
- Deadline
- A hard bar date. Miss it and the claim is generally gone.
- Realistic outlook
- Slow, partial, and real
Where we will tell you no
These have no counterparty holding anything, so there is no mechanism to pursue:
- Cash handed over, or collected by courier.
- Gift card codes, once redeemed.
- Money transfer agents, collected months ago.
- Crypto sitting in a self-custodied wallet that has never touched a regulated service.
- Funds through a mixer with no identifiable exit point.
We will still look. If a trace shows funds reaching an exchange later, the case reopens. But we will not charge you for watching an address, and we will not pretend a route exists where it does not.
Types of scam we handle
Each type has its own claim form and its own realistic recovery outlook. Pick the one that matches what happened to you.
Fake Investment or Trading Platform
A website or app showing investment returns that were never real.
Learn moreRomance and Long-Con Investment
A relationship built over weeks or months that led to an investment request.
Learn morePhishing and Wallet Drain
Credentials, a seed phrase, or a wallet approval was obtained and your assets were moved.
Learn moreInvoice Redirection and Business Email Compromise
A payment was redirected to an account controlled by a fraudster.
Learn moreAdvance Fee Demand
You paid a fee upfront for money, a loan, or a prize that never arrived.
Learn moreRecovery Fraud
A service promised to recover money you had already lost, and took more.
Learn moreEmployment and Task Scam
A job or paid-task role that required you to deposit your own money.
Learn moreTech Support and Remote Access
Someone posing as support gained access to your device or accounts.
Learn moreMarketplace and Goods Never Delivered
You paid for goods or services that never arrived.
Learn morePonzi and High-Yield Scheme
A scheme paying existing members from new members money.
Learn moreSIM Swap and Account Takeover
Your phone number was ported away and used to reset your accounts.
Learn moreLost money to a scam?
Filing takes about ten minutes. We will assess what recovery routes are realistically open to you, and tell you plainly if we do not think recovery is achievable.