Recovery routes

The routes money can actually come back through

Recovery is not one thing. It is a handful of separate mechanisms, each with its own counterparty, evidence requirement and deadline. This is what we pursue, and how realistic each one is.

Card chargebacks

A forced reversal run through the card scheme rather than the merchant. The acquirer takes the money back and the merchant has to defend the transaction. If you paid a scam platform by card, this is the strongest position available to you.

Applies when
You paid the platform directly by credit or debit card.
Deadline
Commonly around 120 days, counted from the transaction or from the date a promised service failed. Some reason codes reach considerably further. Confirm the exact date with your issuer.
Realistic outlook
Strong

Bank transfer recalls

Your bank asks the receiving bank to return the funds. The receiving bank generally returns only what is still sitting in the account, which is why hours matter — these accounts are typically emptied the same day through a chain of intermediaries.

Applies when
You sent a bank transfer, and it was recent.
Deadline
Effectively days. Report it the moment you realise.
Realistic outlook
Time-critical

Reimbursement and ombudsman escalation

Several jurisdictions now require banks to reimburse victims of authorised push payment fraud, subject to conditions and caps. Where a bank refuses, the decision usually rests on contestable judgements about whether it met its duty to warn and protect you — which is exactly why a refusal is worth challenging rather than accepting.

Applies when
A bank transfer, especially where your bank showed only a generic warning or questioned the payment and released it anyway.
Deadline
Varies by scheme, and complaint deadlines run from the bank's final response.
Realistic outlook
Often worth pursuing after a refusal

Crypto tracing and exchange freezes

A confirmed blockchain transaction cannot be reversed by anyone. What can be done is follow the funds, hop by hop, to the point they reach a service with compliance obligations — an exchange, a custodian, a processor — and pursue that service. That is the pressure point in the whole chain.

Applies when
You sent crypto, and you have the transaction hash.
Deadline
Freezing is often a matter of hours. Tracing itself does not expire, and dormant funds sometimes move years later.
Realistic outlook
Depends entirely on where the funds landed

Regulatory and law enforcement referral

Individual losses look small in isolation; a hundred reports naming the same platform is what turns it into an investigation. Investigations produce seizures, and seizures produce distributions. A report reference is also a practical precondition — most exchanges will not release frozen funds without one.

Applies when
Every case, in parallel with everything else.
Deadline
None, but earlier is better while identifiers are still live.
Realistic outlook
Unlocks other routes more than it recovers directly

Seizure and receivership claims

When a large scheme collapses and authorities move in, a receiver gathers what is left and a claims process opens. Expect a fraction rather than the whole, expect it to take years — and expect it to be the only thing still working on a case everyone had written off.

Applies when
The operation that took your money has been charged, seized or put into receivership.
Deadline
A hard bar date. Miss it and the claim is generally gone.
Realistic outlook
Slow, partial, and real

Where we will tell you no

These have no counterparty holding anything, so there is no mechanism to pursue:

  • Cash handed over, or collected by courier.
  • Gift card codes, once redeemed.
  • Money transfer agents, collected months ago.
  • Crypto sitting in a self-custodied wallet that has never touched a regulated service.
  • Funds through a mixer with no identifiable exit point.

We will still look. If a trace shows funds reaching an exchange later, the case reopens. But we will not charge you for watching an address, and we will not pretend a route exists where it does not.

Lost money to a scam?

Filing takes about ten minutes. We will assess what recovery routes are realistically open to you, and tell you plainly if we do not think recovery is achievable.