The claim form is a short wizard. You can save and come back to it, and you can add evidence after submitting, so start it even if you do not have everything yet.
Step 1 — Pick the type of scam
Choosing the right type matters more than it looks. Each type has its own follow-up questions, written for that specific scam, and the type also determines which recovery routes we test first. If you are unsure, browse the scam types and pick the closest match — a caseworker can reclassify it later, and doing so does not restart your claim.
Step 2 — What happened
Tell it in plain order: how you were first contacted, what you were told, what convinced you, and when it changed. Do not edit yourself to sound more careful than you were. Everybody who files here was convinced at the time; that is what the people doing this are good at, and it has no bearing on whether your claim is pursued.
Step 3 — The money
Add one row per payment. This is the part of the form that most directly drives the case: each row is a separate potential recovery, with its own deadline and its own counterparty. Include payments that look small, and include any payment you made after you became suspicious — a "release fee" paid late is often the freshest transaction and therefore the most recoverable one.
Step 4 — The other side
Websites, wallet addresses, bank details, phone numbers, handles, company claims. Every identifier you supply is checked against the ones already on record, which sometimes connects your case to an operation we are already working.
Step 5 — Evidence
Upload what you have. See what evidence actually helps.
What happens after you submit
- Acknowledgement. Your claim gets a reference number immediately.
- Assessment. A caseworker reviews the payment rails and the elapsed time and decides which routes are live. If we think nothing is viable, you are told that and why.
- Action. Submissions go to banks, schemes, processors or exchanges. Each one is recorded on your claim timeline as it happens.
- Outcome. Recoveries are posted to your balance as they land, individually — partial recoveries are normal and you do not wait for the whole case to close.
You will be asked for more information at some point in almost every case. Answering quickly genuinely affects the outcome, because most counterparties impose a response deadline on us in turn.