Marketplace and Goods Never Delivered

You paid for goods or services that never arrived.

Recovery outlook

Often recoverable

How this operation works

A purchase was made from an online seller, marketplace listing, or social media shop and the goods never arrived, or were materially not as described. Where a card or a payment platform was used, formal buyer protection usually applies.

Warning signs

The seller asked you to pay outside the platform
Payment was requested by bank transfer or as a friends-and-family payment
The price was far below market
The listing or shop disappeared after payment

How recovery usually works for this type

Card chargeback for goods not received
Payment platform buyer protection claim
Marketplace dispute resolution

What the claim form will ask you

Gathering these before you start will make filing quicker.

Seller or shop name *
Listing or shop address
Where the listing appeared
What you were buying
Did you pay outside the platform checkout?

Have you lost money to this operation?

File a claim and we will assess what recovery routes are realistically open to you. We will tell you plainly if we do not think recovery is achievable.

File a claim