SIM Swap and Account Takeover

Your phone number was ported away and used to reset your accounts.

Recovery outlook

Sometimes recoverable

How this operation works

Control of your mobile number was transferred to a fraudster, who then intercepted verification codes to take over bank, email, or exchange accounts. Carrier and bank liability are often engaged where security procedures failed.

Warning signs

Your phone lost service unexpectedly
You received password reset notices you did not request
Accounts were accessed from an unfamiliar device or location

How recovery usually works for this type

Carrier liability claim for a failure of porting controls
Bank reimbursement for unauthorised transactions
Exchange account freeze and recovery

What the claim form will ask you

Gathering these before you start will make filing quicker.

Your mobile carrier *
When your phone lost service
Which accounts were taken over?
Have you reported it to your carrier?

Have you lost money to this operation?

File a claim and we will assess what recovery routes are realistically open to you. We will tell you plainly if we do not think recovery is achievable.

File a claim