Types of scam
Tech Support and Remote Access
Someone posing as support gained access to your device or accounts.
Recovery outlook
Difficult
How this operation works
A caller, pop-up, or email claiming to be from a bank, retailer, or software company persuaded you to install remote access software or move money to a safe account.
Warning signs
- You installed remote access software at a caller request
- You were told your account was compromised and money must be moved
- The caller knew some genuine details about you
- You were kept on the phone while making a transfer
How recovery usually works for this type
- Bank recall and authorised push payment reimbursement claim
- Card chargeback where applicable
- Device forensics to evidence the intrusion
What the claim form will ask you
Gathering these before you start will make filing quicker.
- Organisation they claimed to represent *
- Phone number they called from
- Remote access software installed
- Were you told to move money to a safe account?
Have you lost money to this operation?
File a claim and we will assess what recovery routes are realistically open to you. We will tell you plainly if we do not think recovery is achievable.
File a claim