Your dashboard shows a recovered total and an available balance. This is how those numbers come to exist, because you should not have to take a number on trust from a firm holding your money.
Every credit starts as a recovery event
Money cannot be added to your balance by someone typing an amount into a field. A credit can only originate from a recovery event recorded against your claim: a specific sum, actually received, from a named source — a chargeback that settled, an exchange that released a frozen balance, a bank that returned a recall, a distribution that paid out — with a date and supporting documentation attached.
That event then posts to your ledger. This is deliberate and it is the core control in the whole system: an entry in your balance always has a documented origin you can inspect.
The ledger is append-only
Entries cannot be edited or deleted, by anyone, including administrators. If something is posted in error, the correction is a new reversing entry, so the original and the correction both remain visible. Your balance is always the sum of every entry rather than a stored figure, which means it cannot quietly disagree with its own history.
What you will see
- Recovered to date — everything credited from recovery events on your claims.
- Fees — our contingency percentage, deducted as its own line, never bundled into the credit.
- Withdrawals — each payout, with its status.
- Available balance — what you can withdraw now.
Every line is dated, labelled and linked back to the claim and the event it came from. If a line does not make sense to you, open a support ticket and ask; that is a reasonable thing to ask about.
Partial recoveries are normal
Recoveries arrive in pieces, from different routes, weeks or months apart. Each is credited as it lands rather than held until the case closes. A claim can stay open with several partial recoveries already paid out to you.
Timing
A recovery is credited once the funds have actually cleared to us, not when a counterparty says they have approved it. Provisional credits in particular can be reversed, and crediting them early would mean taking money back out of your balance later. The gap between "we have won this" and "it is in your balance" is usually a few business days.