We are paid a percentage of what we actually recover for you, deducted from the recovered proceeds. If nothing is recovered, you pay nothing.
What that means in practice
When a recovery lands, it is credited to your balance in full and our fee is posted as a separate, labelled deduction against it. You can see both lines. The fee percentage applied is recorded on the recovery event itself, so the arithmetic on every recovery is inspectable rather than a difference you have to work out.
Your agreed percentage is set out in your engagement terms before any work starts. It varies with the type of case, because the work does — a card chargeback and a multi-jurisdiction crypto trace are not comparable efforts.
What we never do
- We never ask for an up-front fee. No retainer, no "case opening fee", no "investigation deposit".
- We never require a payment to release a recovery. Not a tax, not a transfer fee, not an insurance premium, not a compliance charge. If anyone claiming to be from this company asks you to send money in order to receive money, it is not us — it is somebody impersonating us. Stop and contact us through the site.
- We never take a fee on money we did not recover. If your bank reimburses you directly, without our involvement, that is not our recovery.
The reason we are this specific: demanding a payment before releasing funds is the defining move of the advance fee and recovery fraud playbook. A legitimate recovery firm takes its fee out of the proceeds. One that asks you to pay in first is doing to you what the original scam did.
Third-party costs
Some routes involve external costs — court fees, a specialist tracing report, a lawyer in another jurisdiction. These are never incurred without your explicit agreement in advance, and you will be told what it is for, what it costs, and what it is expected to achieve. You can always decline, and a claim is not dropped because you did.
Tax
Recovered funds and scam losses can both have tax consequences, and they differ by country. We are not tax advisers. Keep the records; if the sums are significant, talk to an accountant in your jurisdiction.